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Customer service FAQ Reservations and tickets FAQ See all FAQs Send us an email Contact American Call us Contact Reservations Come see us Ticket sales centers Report onboard FAQs Agency reference Cargo Baggage and optional service fees Customer service and contingency plans Conditions of carriage and tariffs About American About us Careers Find answers to your questions about Norwegian bookings, baggage, and more. Delayed or Damaged Luggage For delayed or damaged bags you must file a report in person at the American Airlines Baggage Service office at the arrival airport. Customer service and support for questions about bags including delayed, damaged or missing bag status. 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