Servicenow get display value of reference field in business rule. Navigate to the Group table (sys_user_group.

Servicenow get display value of reference field in business rule. e. Feb 18, 2019 · When you use g_form. g_form. May 24, 2017 · The g_scratchpad object is passed from the display Business Rule to the client-side for use by client-side scripts. You can use the following methods in a ‘before’ or ‘after’ business rule. This script is updating the department based on the managed by. We have related incident on problem task form and it is reference field to Incident table. But what if both the display business rule and onLoad Client script are trying to set valu May 22, 2018 · It brings back the display value, but you should be able to do current. Here Hierarchy: CMDB Servi Dec 20, 2023 · Hi everyone, I am trying to create an email notification using business rule and event registry where an email is generated with details of an asset. Can I do that by dotwalking to it? Here is my code: (function executeRule(current, previous /*null when async*/) { var event = new GlideRecord('u_insider_risk_pop Jun 17, 2016 · Learn in detail how business rules work and what they mean to ServiceNow development. The Description field has the same value as the Short description field. ServiceNow developers frequently need to retrieve these human-readable names in client-side scripts—for instance, to show messages or perform logic based on the selected reference. Before Business Rules run before the database operation so no extra operations are required. Navigate to the Group table (sys_user_group. Mar 13, 2022 · Hi All, I request you , please help me on below issue. Regards, Sangeetha Mar 10, 2023 · hi all, I'm trying to convert the sysid in oldvalue from the sys_audit table into a reference user field. The example shown on the right will get all records where the short_description field contains the text 'Error' anywhere in the field. display bu Feb 20, 2024 · Please use getDisplayValue () and also please check what field is set for display value. A reference field is a field that references another table in the ServiceNow database, and displays the display value of the referenced record. unfortunately, I am not able to value for reference it's showing sys_id. May 27, 2020 · You should be able to get the values of variables using the Table API. value function or else use scratchpad (using display business rule). This extra round trip to the server can impact performance. Jan 9, 2018 · Hello all, I have a requirement for a business rule to prevent closure of an Incident under certain conditions. Please note: The APIs below are intended for scoped applications and may behave differently in the global scope. Dot-walking allows direct scripting access to fields and field values on related records. Could anyone advise m Sep 7, 2023 · Here is a business rule script on the incident table which creates a service portal announcement. when I checked this value and displayvalue it is giving below result. '"table". Table of business rule:- sys_script . So on the incident form Category field I have a choice va Nov 8, 2016 · Hi Team, I am writing a business rules by selecting filters and action what it has to do, when things match to the condition set. The most commonly used Business Rules are before and after rules. getValue for reference fields, it will provide a sys_id of the record. Mar 18, 2025 · When the field gets changed with the table API, the display value returned in the BR is the sys id of the referenced records. I've created May 19, 2021 · Business Rule:- 1. Jan 9, 2024 · Hi all, I want to know which value would be displayed in reference field. Feb 9, 2015 · The operation is only an kind of association: anytime I insert or update the Owner field (with a name), the field Department is being populated automatically, because of a (business) rule I set. Otherwise the getRefRecord () returns the GlideRecord object from the parent table which will not have the field that exists on the child table resulting in "undefined" errors. getReference() is a method of the client side g_form API that is used to get the display value of a reference field on a form. But to no avail for some reason its not working. Their are two items that have multiple references (item B and C). Apr 4, 2019 · ‎ 04-04-2019 09:00 AM Hello, I have a Record Producer that has a couple of custom fields that aren't on the Record that it is creating. If you set the value without the displayValue, the ServiceNow instance does a synchronous call to retrieve the display value for the record you specified. after business rule. In this case, how to be determined display value. Mar 16, 2022 · We are using a reference field - 'requester' in the catalog form which reference to sys_user table. (function executeRule(current, previous /*null when async*/) { var gr = new GlideRecord('sc_task'); gr The previous object's properties are also all fields from a record and the GlideRecord methods. I did this using filter conditions (when to run). ServiceNow uses this designated display value when showing referenced records. Mar 9, 2022 · I have a field name is Xyz and a reference from another job family table, I don't know to get sys Id for Xyz. Once that is chosen, then item B values are displayed. What I am trying to do is to setup a business rule which is triggered after I make a update/insert on form with Am Reference qualifier on the reference field (e. How can I achieve this in the Filter condition of When to run filter section in Business rule. Here Hierarchy: CMDB Servi Aug 17, 2018 · Is there some way to code that - copy/get the value displayed in a dot-walked field and put it into another field? I'd rather not have to create client scripts and script includes to go to the user table, get the record and bring back the values already on the screen, then put them in the other field. Common Causes Incorrect Display Value Configuration: The most frequent culprit is that the "Display value" field on the referenced table isn't properly set to the field you want to see. Unlike UI policies, Business Rules do not monitor fields on a form Each Business Rules includes what table to run against and timing (before or after insert and more), what condition to evaluate, what script to run based on the evaluation, and if it is client-callable. getValue() in Business Rules not respecting the Date format in ServiceNow. They help refine the choices available in a reference field by defining conditions that the referenced records must meet. company table has columns name and location. In order to classify the groups as per the type, need to follow the below steps. From the ServiceNow Wiki on Business Rules: A business rule is a server Business rules can perform a variety of actions. Jun 21, 2011 · The first piece is the ‘Reference qual’ field value on the dictionary entry of the reference field (Assignment group in this case). Within Service Portal, reference fields display sys_id instead of the display value when a row is added from a client script in a multi-row variable set. caller_id it will return me sys_id of user. Is there a way to user a before query business rule on a reference field to limit the result set of the reference field based on the table that contains the reference field? Typically, this would be done via a reference qualifier, but in a domain separated environment, the use of reference qualifiers is restricted because they are not domain aware. getDisplayValue ('fieldname'). When normal field is taken its displaying OK but when reference fields is taken into consideration its shows SYS_ID whereas contact is shown as it is . However, my following structure uses . i tried with getvalue and all dint hel Oct 12, 2023 · From your descriptions it sounds like you are selecting an Application, which is a reference field/variable, and want to show/hide the alert_application field/variable based on the value of u_purchase_licence, which is on the table referenced by the Application field/variable. For example, the Caller field on an Incident form is a reference to a user record on the User [sys_user] table. Without any display column you won't get a display value set and also in case more than one column has set the "display" = "true" it can end in the same result. STEPS TO REPRODUCE 1. If you go to the REST API explorer in ServiceNow, notice the field "sysparm_fields". It's the value that gets stored in the actual database. I am having trouble trying to set a value on the "Display Style" field which is a reference field to announcement_style. Here the location type is reference. so basically, find Mailbox1 in reference table and replace the existing owner of it to the variable value of new owner field from the catalog item. The message is a string that contains a value of one of the f Oct 28, 2023 · A Display Business Rule in ServiceNow is used to control the visibility and behavior of form fields on a record producer, catalog item, or incident form. This function is a key tool for retrieving GlideRecord objects for specific fields in client scripts. When using this method, it’s important to ensure that the display value corresponds accurately to a valid entry in the referenced table or is in the correct format for date/time fields. Aug 22, 2022 · You use the getDisplayValue () method to convert the sys_id of the reference field, to a human readable value, or the “display” value of the record in question. The following example shows how to get the string value instead of the entire object: Nov 17, 2015 · How to get current user sys_id using business rule in servicenow now? Jun 16, 2016 · Hi All, I am having issue with displaying the reference field value using business rule advanced scripts. Item A is a select box. The condition should be if department contains 'IT' then update 'u_managed' to 'IT' otherwise 'xyz'(function executeRule Dec 20, 2023 · Hi everyone, I am trying to create an email notification using business rule and event registry where an email is generated with details of an asset. getReference () method. g. Use before Business Rules when field values on a record need to be modified before the database access occurs. getReference ('<field_name>',callaback); method call and fetch the value of assignment group name field. as it is a Reference field. The person who maintains the business relationship Oct 14, 2022 · Hi, How to set reference field value using Business rule? I have 2 fields on a custom table u_id-String UserRef-reference to sys_user I want Business rule code that when u_id is filled or updated it should go glide record using u_id field to match UserId in sys_user table and that record should be u The When field on the Business Rule form indicates whether the Business Rule script runs before or after the current object is saved to the database. i tried with getvalue and all dint help attched is the o/p and the code written Tried both line 29 and 30 not helping. Nov 13, 2018 · Create a Business Rule to Get a Contact for Printer Incidents The scenario: Your company leases printers, but is expected to support the printers. It allows you to dynamically show Apr 7, 2025 · I have a variable "u_currency_code" which is a choice field. To start off, I have a catalog item form. There is a before insert business rule defined on 'sc_request' which is used to set the value of 'Requested For' field using the value of variable 'Requested For'. g "Assignment group" field) is referring to Task table on each module tables like Incident, Change etc. After all, filter conditions and set values don't do anything and often break your rules completely. The article discusses the issue of . Application Role: type Look up Select Box. Please can you Business Rules are one of the most powerful tools in ServiceNow, allowing developers to control and automate business processes by interacting with data before or after records are saved. Oct 19, 2020 · When using setValue () on a reference field, be sure to include the reference field displayValue as the third parameter. Mar 24, 2025 · Alternative to getting display value instead of sys_id for a reference field in core UI could be to use getDisplayBox () function like so. 📌 Use Case: Send calculated values, flags, or user roles to client scripts without an extra AJAX call. getReference() When developing in ServiceNow, understanding the utility of g_form. I have a catalog item to perform the task below - Update the "Owner" field in a reference table with a new Owner. Aug 12, 2019 · Variable set type is Multi-Row Variable Set with below three Variables: Application: type Look up Select Box. u_client'); and it will return you the display value of the u_client choice list on the u-task_ext reference field. getDisplayValue (), g_form. getReference() is crucial. Sep 10, 2024 · In the software installation table i'm looking for a particular software using display name and if it exists using the installed on field i'm trying to update the true/false field. But not updating the 'u_managed' based on the condition. Oct 28, 2023 · A Display Business Rule in ServiceNow is used to control the visibility and behavior of form fields on a record producer, catalog item, or incident form. Jun 14, 2023 · @jglez1 I would suggest to make "associated incident" field as reference and make changes to script or business rule populate the "i ncident Short Description" field with short description from incident table. Could you please suggest a script that I can write to get this in place. e u_type which has the choice values type_capex and type_opex I am writing a business rule on resource_plan table- Where based on the u_type field value on resource form, the resource_type field of corresponding cost_plan should get updated. put the name of your variabe (s) in there like this "variables. Then Apply "u_1" View "u_application_id" is the reference field, so I set "sys_id" in the IF condition, but I would like to use "display value" which it's easier to specify the condition value. getValue('name')'. Feb 27, 2018 · Hi All, I'm using the oob business rule called "Incident Create Knowledge" to bring the "Category" from the Category string field (choice list) of the incident to the kb_category field on the Knowledge Article form which is a reference field. This design helps maintain relationships Jun 30, 2020 · Hello, I need some assistance setting a field inside my BR. but for setting the display value you can use this: Dec 22, 2022 · once the user submits the ticket with all this information through a catalog item, replace owner1 with owner2 and close the ticket. Trust me your instance and user base will thank you for not doing that! Apr 28, 2017 · Hi, I am trying to populate field_1 with the value "abc field_2" using business rule. var category = g_form. However, sometimes the script returns Choice Value instead of Choice Label of a field with getDisplayValue () function. value which is a text field, but the challenge I am having is that getting the child. Cause Script ran from a different domain instead of the domain in which is created. The ‘javascript:’ prefix is the same, but you need to reference your Script Include function instead of the business rule function. Field type is Choice and name is u_use_method. For example, User [sys_user] has department reference field and [name] value is displayed but when I check the Department [cmn_department] table configuration, Display is set false at all fields. Create a business rule on problem_task: - Active: True - Update: True Set Filter Conditions In this article you will come to know about ServiceNow CMDB important configuration i. you may have to place a current. if I do current. Sep 7, 2018 · How do you get the sys_id of a reference field via server script? I tried the following, but I am getting the displayed name instead of the sys_id. name from current. I have explained it in details with 2 real word scenarios. Changing values of child tasks based on changes to parent Dec 15, 2023 · Understanding the Role of g_form. async business rule. Learn how to configure reference fields to display correct values instead of sys_id in ServiceNow tables. I am new to servicenow. va If expected field is on a child table, make sure the reference field points to the child table and not the parent table. Nov 29, 2018 · ‎ 11-29-2018 04:07 AM As you are setting values to the reference field make sure X,Y and Z values in your business rule should be sys_id's. var_name". Item B and C have multiple reference values. e. Query rules are interesting creatures. Principal CI class, name of table display classes a Learn how to add dot-walked fields to a list referencing another table using a Function Definition field in ServiceNow. They are "event-driven". Field values can be set to specific values available for that field, values copied from other fields, and relative values determined by the user's role. update (); in there. Filter the Group table with type contains 'incident' ( Note: type could be anything Aug 4, 2023 · ‎ 08-04-2023 10:36 AM Hi check whether the target table you are referencing has exact one column with "display" = "true". One option would be to add the code field as well using ref_ac_columns, so that it shows up along with name, while selecting the account. Application Scope: type Single Line Text. The value of Event type 2 needs pushing to a field on the user form. Understanding the execution lifecycle of ServiceNow Business Rules is essential for designing efficient and ef Nov 22, 2022 · Hi, I have added new field to resource_plan table i. location table has the column name. May 1, 2024 · Use Case -GlideRecord's Display Value Use Case - GlideElement class (gr. Reference fields in ServiceNow are special fields that link to records on other tables. 2. getDisplayValue ()) if the field type is dropdown or reference, the drop-down fields can have a label as well as a value, It's the value that gets stored in the actual database. Oct 28, 2016 · If you have are in an after rule, it doesn't automatically update the record. Changing values of child tasks based on changes to parent Dec 16, 2023 · It is especially useful when you need to update reference fields or date/time fields with values that are user-friendly and understandable at a glance. The property values are the values for the record fields when they were loaded from the database and before any changes were made. The issues i'm having is that there is a variable on the Catalog item that the user populates called "requested for" and I need to assign its value to my Requester field. on the parent table called "Business Service " the "Service Type" field should be updated with the same as the child table's "service type" value Can someone provide me a solution Feb 15, 2017 · Although you could use a business rule to map the value of a field to another field (such as caller. Event Driven Business rules run when a ServiceNow form is displayed, or when the update, save, or delete operations occur. Below is a screenshot of the Query Business Rule form, with all the useless fields obfuscated: When I started writing this blog, I felt that they didn't even belong under the category of Business Rules. I have a simple app with two tables (Amount_of_points and Sport_list). getDispayBox ('category'). Dec 21, 2022 · Hi Experts, I have a requirement. PS: DO NOT use GlideRecord Client Side to get reference field related field values. When they do execute, Business Rules can set field values, add a message, or run a script. Nov 1, 2023 · I am trying to understand either using a calculated field or business rule as best practices for a use case of mine. getDisplayBox (), etc but nothing seems to be working May 6, 2016 · If you pop the sys_ids in to an array, you get a list of all of the same values (of the last record. . Could someone please modify the following script to set condition based on display value of "u_application_id" field instead of sys_id? I get the parent. I need to set this field to local based on few conditions. For example, the NeedIt table has a reference field called Requested for. Oct 22, 2018 · I don't think, you can set the display value as concatenation of two fields in the reference field. Oct 23, 2017 · I am very new to ServiceNow I have two tables company and location. setValue('u_use_method', local), where local is the backend value of the choice field. Dec 8, 2023 · Hello Experts, I have written a business rule script that will set a scheduled name for for reference field. Common types of actions are: Changing field values on a form that the user is updating. The When field on the Business Rule form indicates whether the Business Rule script runs before or after the current object is saved to the database. example , if user1 is the owner of a mailbox, we can use this form to update its owner to user2. Feb 6, 2024 · I am using a after business rule to set one field value code is . Feb 17, 2020 · If the reference field you need the value for is not going to change on the form once loaded, you could also use a Display Business Rule and set g_scratchpad value there. Jun 16, 2016 · Hi All, I am having issue with displaying the reference field value using business rule advanced scripts. It is recommended that new Jan 16, 2025 · In the business rule script, it sets a field on the target instance's staging table, <u_correlation_id>, to match the value of <correlation_id> from the incident in our instance. This shows fine on the Servic If dot-walking through a GlideElement object is necessary, use the toString () method to retrieve values. May 20, 2021 · ‘setForceUpdate’ is used to update records without having to change a value on that record to get the update to execute. The previous object is not available for use in async Business Rules. variable. May 18, 2016 · Rita, Business rules are not linked to the form, So there is no Out of Box functionality that can get you a view in a business rule. I have an additional requirement to display a message. i tried with getvalue and all dint hel The When field on the Business Rule form indicates whether the Business Rule script runs before or after the current object is saved to the database. I could think of a workaround to do this thru a Workflow or insert Business Rule on the variables, though would like to know if it's possible to get the display value of the just entered Reference variable. Am trying to use current. "cmdb_ci_service_discovered" table record has 'Corporation' field which referencing "u_corporation" table Request : Corporation record has "Node" reference field which is referencing same table of record itself . list). A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. It allows you to dynamically show or hide When setting a translated text field as Display value, the Reference field which refers to the record shows the values in English when switched to a different language. this field should be string. Please note: These APIs are provided to support legacy applications in the global scope. Steps to Reproduce 1- Create a multi-row variable Nov 15, 2016 · However, I'm guessing since the "name" field in cmn_location happens to be the display+reference field, that is what comes back into the "location" field on the cmdb_ci_printer form which is where this business rule fires. u_currentcy_code="AED" current. We need to get the display value of this field in catalog client script for building some functionality. Could anyone advise me on the following steps to achieve the expected result? My workflow is based on the following Oct 4, 2022 · How to get value of reference field using server script Community Alums Not applicable Aug 21, 2019 · So for example, my reference field is 'location', and I would like to get my hands on the display value of the location (onChange or onSubmit). Jun 3, 2024 · CONTAINS Field must contain the value supplied anywhere in the field. getReference: Make a g_form. location to the incident's location field), there are cases where it is simpler to display that original field. We would like to show you a description here but the site won’t allow us. Recall that when scripting on the client-side, scripts only have access to fields and field values for fields on the form and not all of the fields from the database. i have tried business rules and workflow it looks like it's running but for whatever reason the true/false field will not update. Jun 26, 2020 · Caller - Reference field, referenced from sys_user table having sys_id of user selected in the field. It is recommended that new Learn how to populate a currency field using getDisplayValue() in ServiceNow when updating based on another currency field. How and in which scenarios we can opt for display business rule. ) getValue () copies the value rather than using the reference. Before Before Business Rules execute their logic before a database operation occurs. The contact details should be written to Description field on an incident for the person assigned the incident to reference. but my display field is the Scheduled name for that reference field. How do I get name of the view that submitted the form inside a business rule Thanks, Abhinay PS: Hit like, Helpful or Correct depending on the impact of the response Oct 12, 2017 · For that I made a Catalog Item Which is having fields 1)Type (select box) ; --> the type is of i) Incident ii) task Once incident is selected then a reference field 2)Incident (referenced to task_sla table and having a condition "has breach" true) will polulate. value But as @Chaitanya ILCR mentioned, the better approach is to go with Before Business Rule if you want the change in Short Description to reflect on all 3 field's change of value. May 21, 2019 · Hello Team, Need a help in creating business rule. getDisplayValue for assigned_to field and that returns an ID instead of the user name. Dec 9, 2022 · In ServiceNow, g_form. This behavior seems to only occur to the altered field, if there are multiple list fields and only one is changed, the remaining list fields are returned as expected. If needed, IT can contact the leasing company for additional support. I need to get “Application name" and "Owned by" based on the value from the “Configuration Item” field in the “Vulnerability Item” application. I am able to gather all the information on the catalog ‎ 06-20-2017 05:26 PM Hello Everyone, I have a Business Rule Script that populars a field called Requester upon a task being created The Business rule is run on the task table. how to get it? current. field_name. It works as expected. ‘setForceUpdate’ is particularly useful in situations where you need to force the recalculation of a calculated field for all records in a table or when you need to run business rules against all records in a table Jul 20, 2025 · A Display Business Rule is the only Business Rule that can communicate server-side data to client-side scripts using g_scratchpad. But this is not Nov 15, 2016 · However, I'm guessing since the "name" field in cmn_location happens to be the display+reference field, that is what comes back into the "location" field on the cmdb_ci_printer form which is where this business rule fires. If this isn't set correctly, or set at all, you'll likely see the sys ID. If you set the value without the display value, ServiceNow does a synchronous Ajax call to retrieve the display value for the record you specified. When using setValue () on a reference field, be sure to include the display value with the value (sys_id). seems from backend it was updated. Business Rules run on the server, but can . In the example, the Requested for value is dynamically set to the currently logged in user as determined at runtime. i. For example, concatenate two fields values and write the concatenated values to the Description field. Below are the screenshots for your reference May 3, 2018 · Hi, we are using the Service (business_service) selected on a CHG form to auto-set other CHG field values where possible. once a user selects Incident, the start and end times of that particular incident should populate in the res Mar 29, 2021 · ‎ 03-29-2021 09:27 AM Hi All I have a requirement that says whenever the "Service Type" field on the service offering table (child table) is inserted or updated. Sep 30, 2024 · This method should accept the sys_id of the assignment group as input and should return the display value/name of group based on sys_id 2. I need to get this value in business rule or using dom manipulation. Is there a way to get the value of what is in that Record Producer field through a Business Rule? Jan 19, 2024 · Hello my code in business rule returns 'null' or empty value for every field I am trying to get using getValue();. ive created a reference field (references sys_user) and then creating a business rule that should take the sysid value from oldvalue and copy to the u_olduser reference field i created. Doe Jul 13, 2016 · Is there anyway to get the reference field on a Business Rule written on the referenced table? there is a business rule written on user table- but i want to get the Caller field of incident on User table Business rule. You might think a field's value is what it is, but certain field types can have a disparity between the actual value, and the display value. For example, drop-down fields can have a label as well as a value. The State field is hard coded to the value Awaiting Approval. Once Done, You can create a business rule on incident table which will rule when short description gets Symptoms You are not able to set dot-walked fields from Business Rule's Action tab. configuration_item which is a reference field. You can use g_form. Oct 29, 2019 · A Business Rule can be set to run before or after the database action has occurred. For example, you might need the current caller's manager sys_id to set another reference field. Similarly, reference fields have both display values The When field on the Business Rule form indicates whether the Business Rule script runs before or after the current object is saved to the database. This will retrieve their values and display values in the response. kindly help on this script. When I go to create a report, I have to display all of them in order to have the item shown. Thank You. Under the hood, a reference field actually stores the unique sys_id of the related record, even though it displays a friendly name or label to users. Dec 17, 2023 · Reference qualifiers in ServiceNow are filters that restrict the data that appears in reference fields. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up. But you can go through this thread, you will find a work around. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. After item B is select then item C values are displayed. e Nov 11, 2022 · Solved: Hi, I am using a before business rule to post changes to variables on sc_req_item to the activity log the code works but posts sys_id and I Feb 21, 2025 · Display Business Rule in ServiceNow: Code written in display business rule get executed before the form is presented to the user and just after the data is read from the database. Displaying information messages to the user. The dynamic option is available only for reference fields. value and current. Feb 7, 2023 · I'm observing an issue in our environments where accessing a choice list field value using dotwalk is returning the choice name instead of the value. configuration_item. Is there any system property that controls this behaviour ? The recommended and reliable way to retrieve the display value (or any other field value) from a reference field in a ServiceNow client script is by using the g_form. I have tried couple of Before business rule scripts, Nov 1, 2023 · Hi, I have a business rule which runs on one of the table. Resolution To resolve the issue - Change the domain from default to the domain of the script and execute so that the We would like to show you a description here but the site won’t allow us. before business rule. addQuery ('short_description', 'CONTAINS', 'Error'); DOES NOT CONTAIN Field must not contain the value supplied anywhere in the field. “Configuration Item” is a child record for the Business Application record. Below script returns 0 value for the relationships variable even though there are records that matches current. getElement ('u_task_ext. Four type of business rule. Apr 5, 2022 · Hi experts we all know display business rule are processed when a user requests a record form & onLoad Client Script typically perform client-side-manipulation of the current form or set default record values. Could you please help me with this? Appreciate your help. What sets it apart is its dual operation mode: it can run asynchronously if a callback function is specified, allowing the browser and script to Jul 12, 2022 · Hi , I have to trigger business rule whenever a field value changes to Empty . Apr 25, 2025 · What is a Display Field in ServiceNow? A Display field in ServiceNow is the one key field used to represent a record in reference lookups, forms, and type-ahead searches. On the Service record there is a reference field which references a custom table 'Technology reference'. name from the current. Please help!. Jul 24, 2020 · Since its business rule even if you set the backend value (2) then also the state of task will set to work in progress. Jan 20, 2011 · But what if you don’t know in advance what might change? What if you just need to return a list of changed fields or values? This might be one field, or 30 fields! I recently discovered the ‘GlideScriptRecordUtil’ class can get this type of information for you. Issue getDisplayValue () function should return Choice Label by default. Business rules can perform a variety of actions. That's bad though because you now will have 2 updates to the record; First things first, can this be a before rule? Is so it should work Are you sure its not set? Goto the record, show XML and look for your field, does it have some value but no display? That would Jun 20, 2024 · Business Rule is not setting the reference field value Setting value of reference fields using Business Rule Setting a reference field in business rule isn't working correctly how to use business rule to set reference field based on string value Any help would be much appreciated! Jan 4, 2018 · I am trying to implement a business rule that will check for a change on a boolean checkbox, where if it changes to true, a date/time field is populated with the current time. This is working great except for one field. I tried various methods suggested in community - like g_form. dtwj cyse chb vvnjjrk svofd tduyw upmez nmwij moxtf ugjrsk